Scent In The Ayers

A Scentimental Journey

scentsy scented candles

How Many Scentsy Cubes and How Long Does It Last?

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How Many Cubes Do You Use in a Scentsy Warmer? How Long Does that Scent Last?

When you’re dealing with the sense of smell, as Scentsy consultants are, there is no Official quantitative values to assign to how long does the scent last or how many cubes do you put in a warmer or drops in a diffuser.

Scentsy may offer suggestions, recommendations, and guides but the most important thing for you, as a consultant, is to stress with your customers personal preference.

We could have an endless debate about how many cubes each of us use or how many drops of oils or what we think is too strong or that we can’t smell. Some may have heard corporate personnel’s personal preference. We could even debate some of the misinformation about the science behind heat, and scent throw and all that entails. When really, none of it matters because we aren’t in a cookie cutter business where one size fits all.

As Scentsy Consultants, our jobs are to consult, and to advise. We don’t tell anyone anything, other than to suggest they experience Scentsy for themselves and see what works best for them. To do otherwise is doing your customers a disservice and ultimately could hurt your business.

Don’t worry about the numbers. Focus on the personal experience.

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Scentsy Warmer Stops Working

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If your Scentsy candle warmer stops working don’t worry, it’s generally an easy fix.

scentsy black warmerOn occasion electrical appliances stop working. Scentsy candle warmers are no exception. Fortunately it’s rare, but not unheard of.  There are a couple of things to check.

***If you’ve done the self-diagnostics below and your Scentsy warmer still isn’t working, contact the consultant who sold the warmer. If that person is no longer with Scentsy, contact customer service at 877-855-0617.***

If your Scentsy warmer stops working all together:

  1. Change the light bulb
  2. Check to ensure the light bulb is securely screwed in
  3. Make sure the plug didn’t come loose from the wall
  4. Try a different outlet
  5. Hit the reset button on your outlet if it’s a GFI

Those may seem like a BGO (Blinding Glimpse of the Obvious) but you’d be amazed how many times it’s one of those five issues above that has caused warmers to stop working.

If your Scentsy warmer still works, but doesn’t melt all the wax:

  1. Check the light bulb. Most importantly ensure it’s the right wattage. Scentsy wall unit, plug-in candle warmers use a 15 watt bulb. The midsize and three piece warmers such as the older Hokey Pokey or Cupcake warmers use a 20 watt bulb. Our standard, full size uses a 25 watt bulb.   You can get replacement bulbs from your consultant or many home repair stores and superstores carry them. It is very important you replace it with the correct wattage. This is the most common reason warmers stop melting the wax fully.   You need to get the bulbs with the small candelabra base.
  2. Make sure you don’t have too much wax in there. Generally one or two cubes are plenty. One Scentsy candle bar contains eight cubes.
  3. Look for drafts. Drafts from windows, fans, vents or air returns can greatly affect the way your warmer melts the wax.   Move it to a different location if you suspect drafts may be the problem. This is another common reason why wax doesn’t melt the way it used to.

If You Have the Kind of Scentsy Warmer Without a Light Bulb

If you have a warmer that doesn’t use a light bulb to warmer the wax, that is called an Element warmer. It uses a hot plate style. If your element warmer stops working, there are no parts that can be replaced on that one. Instead it will fall under our lifetime warranty. Use the information below to help you with the warranty issue:

Scentsy’s Lifetime Replacement Warranty

Scentsy products come with a Lifetime Replacement Warranty for manufacturer’s defects. A customer who has a product that is damaged in shipping from Scentsy, has a manufacturer’s defect, or has an indication of an electrical issue may return it, with no limitation in time, for repair or replacement through their Consultant who originally sold it or directly through Scentsy by calling Consultant Support.